Privacy Policy

1. Scope and Application

This Policy applies to:

• Customers using the Platform.
• Laundry Partners registered on the Platform.
• Website visitors and mobile app users.

2. Personal Data We Collect

We collect only data that is adequate, relevant, and limited to what is necessary.

1. Customer Data

• Full name
• Phone number
• Email address
• Delivery and pickup address
• Order history
• Payment confirmation data (processed via third-party payment gateways)

1. Laundry Partner Data

• Business name and registration details
• Contact information
• Service pricing and availability
• Bank or payout details (where applicable)

1. Technical Data• IP address

• Device and browser type
• Platform usage logs
• Cookies and analytics data

3. Lawful Basis for Processing (NDPA Section 24)

We process personal data based on one or more of the following lawful grounds:

• Consent of the data subject.
• Performance of a contract (laundry service delivery).
• Legal obligation under Nigerian law.
• Legitimate business interests provided such interests do not override your rights.

4. How We Use Personal Data

Personal data is used to:

• Create and manage user accounts.
• Match customers with laundry partners.
• Process orders, payments, and deliveries.
• Communicate service updates and notifications.
• Improve platform performance and security.
• Prevent fraud and misuse.
• Meet regulatory and legal obligations.

5. Data Sharing and Disclosure

We may share personal data with:

• Registered Laundry Partners (strictly for order fulfillment).
• Payment processors and logistics partners.
• IT and cloud service providers.
• Regulatory or law-enforcement authorities when required by law.

We do not sell personal data to third parties.6. Data Retention

We retain personal data:

• Only for as long as necessary to fulfill service obligations.
• As required by applicable laws and regulations.
• Securely delete or anonymize data once no longer needed.

7. Data Subject Rights (NDPA-Guaranteed Rights)

Under the NDPA, you have the right to:

• Access your personal data;
• Rectify inaccurate data;
• Withdraw consent at any time;
• Request erasure (“right to be forgotten”);
• Object to processing;
• Request data portability;
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

Requests can be made via the contact details below.

8. Data Security Measures

We apply:

• Access control and authentication.
• Encrypted data storage (where applicable).
• Secure hosting infrastructure.
• Restricted staff access to personal data.

9. Cross-Border Data Transfers

Where personal data is transferred outside Nigeria, we ensure:

• Adequate data protection safeguards.
• NDPA-compliant contractual protections.
• Use of reputable data processors.10. Cookies

We use cookies to enhance functionality and analytics.

Users may disable cookies via browser settings, though some features may be affected.

11. Policy Updates

We may update this Policy from time to time.

Material changes will be communicated via the Platform.

12. Contact & Data Protection Enquiries

Smart Laundry Connect

Website: www.smartlaundryconnect.com

Email (Data Protection): info@smartlaundryconnect.com

2. SMART LAUNDRY CONNECT – CUSTOMER SERVICE AGREEMENT

(NDPA-COMPLIANT)

Effective Date: August 2025

This Agreement governs customer use of Smart Laundry Connect and is subject to the Nigeria

Data Protection Act, 2023.

1. Platform Role

Smart Laundry Connect is a technology intermediary connecting customers to independent

Laundry Partners. Laundry services are not performed directly by Smart Laundry Connect.

2. Data Processing Consent

By using the Platform, you consent to:

• Collection and processing of personal data.• Sharing of necessary data with Laundry Partners strictly for service delivery.
• Communication related to your orders.

Consent may be withdrawn, subject to service limitations.

3. Customer Responsibilities

Customers must:

• Provide accurate personal and order information.
• Remove valuables from clothing.
• Declare delicate or special-care items clearly.

4. Payments and Transactions

• Payments may be processed via third-party providers.
• Smart Laundry Connect does not store sensitive card details.

5. Loss, Damage & Claims

Claims must be reported within 24 hours of delivery.

Liability rests with the Laundry Partner, subject to service terms.

However, Smart Laundry Connect take complaints seriously and sort to mediate between the

customer and the laundry partner to a conclusive resolution.

6. Limitation of Liability

Smart Laundry Connect shall not be liable for indirect or consequential losses to the extent

permitted by Nigerian law.

7. Governing Law

This Agreement is governed by the laws of the Federal Republic of Nigeria.3. SMART LAUNDRY CONNECT – LAUNDRY PARTNER POLICY

MANUAL (NDPA-COMPLIANT)

Version: 1.1

Compliance Framework: NDPA 2023, NDPC Guidelines

1. Data Protection Obligations

Laundry Partners act as Data Processors under the NDPA and must:

• Process customer data only on Smart Laundry Connect’s instructions.
• Use data solely for order fulfillment.
• Protect data against unauthorized access.

2. Confidentiality

Partners must:

• Keep customer data confidential.
• Not store customer data outside the Platform unnecessarily.
• Never sell, share, or reuse customer data.

3. Access Control

• Only authorized staff may access customer information.
• Login credentials must not be shared.
• Devices used must be reasonably secure.

4. Breach Notification

Any suspected data breach must be reported to Smart Laundry Connect within 24 hours for

NDPC escalation where required.5. Service Conduct

Partners must:

• Deliver services professionally.
• Communicate respectfully.
• Avoid off-platform solicitation of customers.

6. Non-Compliance

Violations may lead to:

• Suspension;
• Termination;
• Reporting to relevant regulatory authorities.

7. Policy Updates

Partners will be notified of updates to comply with evolving NDPA regulations.

8. Acknowledgement

By remaining active on the Platform, Laundry Partners and customers confirm compliance with

NDPA requirements.